Live role-playtalk or type

Practise the conversation before it happens.

Talk it out with a lifelike AI customer who reacts to every word you say. Watch her mood change, get hints when you are stuck, and finish with an honest debrief.

Choose a scenario See how it works
  • 8min calls
  • 4Mstarter tokens
  • 5mood stages
  • 1debrief
Live
Dana ReedCustomerReady
Hints on demand
You
Instant debrief

Why role-play

Say it out loud. Get it wrong here, not there.

How it works

Three steps from nervous to ready.

Calm the customerOrderStanding desk, $1,200ProblemTwo weeks late, cracked panelDeadlineClient call on Friday
Furious
  • Acknowledged her frustration
  • Took ownership
  • Offered a concrete fix
  • Gave a clear time
  1. 1

    Pick a scenario

    Read the situation, what the customer wants and what you are allowed to offer. Then start the call. There is nothing to sign up for.

  2. 2

    Talk it out

    Speak or type your replies. She answers in her own voice, and her mood moves with what you say, from furious to calm. Stuck? Ask for a hint.

  3. 3

    Get your debrief

    See what you did well, what to change, and how your tone landed, reply by reply. Then go again and beat it.

Scenarios

Pick one, or build your own.

Four scenarios are ready to play, and you can create a scenario of your own.

Live nowSales · customer service

Calm the customer

Dana has waited ten days for a call back and her desk arrived broken. Listen, take ownership and fix it before she hangs up.

EmpathyOwnershipA concrete fixTone
Start this scenario
NewSales

Price negotiation

A buyer who wants a discount and a deadline. Hold your margin, find the trade and close without giving the store away.

AnchoringTrade-offsClosing
Start this scenario
NewLeadership

A difficult conversation with an employee

Give honest feedback to someone who is underperforming, stay fair and agree on what happens next.

FeedbackClarityFollow-up
Start this scenario
NewCareer

Salary negotiation

Ask for what the role is worth, handle the pushback and keep the relationship warm.

ConfidenceEvidenceComposure
Start this scenario
NewBuild your own

Create a scenario of your own.

Choose the topic, who the other person is, the situation and the rules, and what the bot should do. Pick a male or female voice, and use the orb or the avatar.

  • Topic, scenario and conditions in a short guided form
  • Male or female voice, orb by default or our avatar
  • Save your scenarios in this browser, and export or import them as a file
Build a scenario

What you get

Built to feel real, and to teach.

A customer who reacts

Her anger runs from 0 to 100 and moves with every reply. An apology, ownership and a real fix calm her. Waffling, defensiveness or rudeness make it worse. The frame around her glows red to green so you can feel it.

Hints that read the room

They never suggest something you already did, and get more specific if the same thing is still missing.

A little pressure

Every call has a clock. Run out and the call ends and your result appears.

An honest debrief

A checklist, your stats, tone notes reply by reply and a short note on how you sounded.

Talk or type

Use your voice or the keyboard. The microphone starts off, and your camera is never used.

Fair use and privacy

Honest about limits.

Why calls are short

  • The video avatar is a paid service billed by the minute, so each call is capped at 8 minutes
  • One call at a time: if she is with someone else, you will be asked to try again shortly
  • The server may be switched off between sessions. The page tells you when it is

What happens to your words

  • Your voice and replies are processed during the call so she can answer
  • Dana is an AI character, and she can occasionally say something slightly off
  • You can look around without an account. To build scenarios and make calls you create one, with just a name and email
  • Your scenarios are saved to your account, and only you can see them

Questions

Good to know.

Is Dana a real person?

No. She is an AI character. The video, voice and words are all generated, and she can occasionally say something slightly off.

How does she decide how angry to be?

Each reply you give is checked for acknowledging her frustration, apologising, taking ownership, offering a concrete fix, giving a clear time and listening. Defensive or rude wording makes her angrier. She is won over when she has calmed down and a real fix is on the table, and she hangs up if it goes badly.

How long does a call last?

Up to 8 minutes. A countdown shows what is left, and the call ends after a long silence.

Do I need a camera or a microphone?

Your camera is never used. A microphone is optional, and you can type your replies instead.

Why does it say the server isn't connected?

The avatar runs on a server that is switched on for practice sessions and off otherwise, to save cost. Try again later, or ask whoever shared the link.

Can I build my own scenario?

Yes. Open the practice room and choose "Create your own scenario". Fill in the topic, who they are, the situation, the rules and how the bot should behave. You can pick a male or female voice, use the orb or the avatar, save it to your account and export it as a file. You need a free account to build one.

Do I need an account?

You can browse the whole site and look at every scenario without one. To build a scenario or start a call, create a free account. It takes a minute and needs no card.

Is it free to try?

Yes, for 3 days. The free trial gives you everything with limits: 3 saved scenarios, 1 shared link, 1 custom character and 4M starter tokens. When the 3 days are over you can no longer build scenarios or make calls (and your shared links pause) until you choose Pro or Lifetime. Your scenarios stay on your account.

What is the difference between monthly, yearly and lifetime?

Monthly is $49 a month. Yearly is $489 a year, which saves you $99, about 2 months free. Lifetime is a single payment of $999, limited to the first 100 customers, and it starts only when you choose it. Pro and Lifetime include the same features and 100M tokens a month.

What is Enterprise?

A custom plan for teams that want every LND builder under one agreement: tokens sized to your team, as many scenarios, links and characters as you need, history kept as long as you need, scenarios built with you and invoice billing with priority support. Get in touch and we will set it up with you.

Does one subscription cover all LND builders?

The plans are the same across LND Aura (chatbots), LND Infinity (courses), LND SimLab (scenarios) and LND Motion (interactive motion graphics): a 3-day free trial, Pro and Lifetime.

What are tokens?

Tokens pay for what you do: the AI model: an AI draft of a scenario and each minute of a call. Building and editing scenarios is free. The cost is always shown before you start. Free trial accounts get 4M starter tokens once, and Pro and Lifetime get 100M new tokens every month. Pro and Lifetime can add more at any time.

What happens when my tokens run out?

Nothing is lost. Your scenarios and history stay on your account. Add tokens whenever you like, or choose Pro or Lifetime for 100M tokens every month.

Can I use this to train my team?

That is the idea. The scenarios, the look and the scoring can be adapted. Get in touch with LearnNDev.

She is waiting for your call.

Create a free account, pick up the phone and calm her down.

Start the call